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Technical Account Manager

Available on Request
Date Posted:
17 Jan 2019
Advertising End Date:
28 Feb 2019
Vacancy Type:
Job Description

We are looking for a Technical Account Manager to join a global publishing services company based in Oxford. The Account Manager sits between the technical team and the client services teams, working to ensure client satisfaction and customer success.  This is a great opportunity for someone with a background in computer science or working with technology, looking to work in a problem solving client facing role.

Key duties:

  • Establish an excellent relationship with new and existing customers and advise them on how to maximize their investment in the services provided
  • Build a comprehensive knowledge of said services and utilise that knowledge to help them get the most out of their investment
  • Work with solution architects and project managers to achieve the successful launch and operation of digital services and the implementation of new features
  • Regularly evaluate levels of customer satisfaction and proactively identify areas for improvement and address potential concerns
  • Deliver product training for new and existing customers

Experience / skills required:

  • Strong technical/analytical skills
  • Proven problem solving and analytical and diagnostic abilities
  • History of building and owning relationships with stakeholders
  • Willingness to work with teams in multiple time zones
  • Knowledge of XML, HTML, CSS essential
  • Knowledge of JavaScript is a major advantage
  • Ability to learn new products and technology quickly is essential

For further information, please apply online or email a CV and salary expectations to helenspeedy@atwoodtate.co.uk

Contact:             Helen Speedy
Tel:                    0203 574 4425

Atwood Tate embraces diversity and seeks to promote the benefits of diversity in all of our business activities and to develop a business culture that reflects that belief. We welcome applications from all members of society irrespective of age, disability, sex, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief.