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Customer Success Manager

Location:
Buckinghamshire
Salary:
Available upon request
Date Posted:
06 Nov 2018
Advertising End Date:
06 Dec 2018
Vacancy Type:
Permanent
Reference:
7428
Job Description
A leading educational technology company and distributor of online textbooks has an opening for a Customer Success Manager to join their office in Buckinghamshire. You will develop relationships with customers to ensure their needs are being met and you will happy travelling to meet them on a regular basis.

Key duties:
Maintain relationships with customers to stay abreast of current and future needs and communicate feedback to internal stakeholders 
Monitor customer usage and revenue to identify opportunities for growth or areas of concern 
Update customers about new or upcoming features 
Prepare reports and provide insight on the success of each account
Maintain expert knowledge of the business and products and provide outstanding customer support

Experience / skills required:
Account or customer management experience, ideally in a publishing or an educational setting
Excellent communication and presentation skills
Experience providing virtual training 
Knowledge of academic or digital publishing is extremely advantageous


For further information, please apply online or email a CV and salary expectations to clairecs@atwoodtate.co.uk

Contact:        Claire Carrington-Smith       
Tel:               01865 339 532

 

 

Atwood Tate embraces diversity and seeks to promote the benefits of diversity in all of our business activities and to develop a business culture that reflects that belief. We welcome applications from all members of society irrespective of age, disability, sex, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief.