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Temp IT Support Assistant (Cardiff)

Rate available on request
Date Posted:
11 Oct 2018
Advertising End Date:
25 Oct 2018
Vacancy Type:
Job Description
A professional publisher is seeking a Technical Support Analyst to provide a variety of technical support to multiple level end users in diverse technical areas.You will be expected to provide exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention. This is a temporary role, based in Cardiff from 29th October to 31st December 2018 with extensions possible.  
Key duties:
  • Providing technical support for clients and colleagues across a wide variety of functions (such as Sales, Legal, Finance, Customer Support and Technology), while progressing improvements, maintaining accurate asset logs and compliance with our regulatory requirements. 
  • Making decisions regarding any necessary actions because of an incident management process and ensuring that all concerned parties are kept informed of progress. 
  • Ensuring the incident/ticket is worked through to satisfactory conclusion and within SLA. 
  • Managing the lifecycle of all incidents and escalating tickets to 2nd and 3rd line support
  • Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues. 
  • Proactive monitoring of equipment and software statuses 
  • Developing detailed technical and process documentation 
  • Managing access controls on company systems 
  • Working closely with local and remote technical teams to achieve resolutions 
  •  Monitoring systems performance and reporting on any potential capacity issues 
Experience / skills required:
  • Great customer service skills and a passion for developing and maintaining relationships 
  • Ability to complete hardware/software installations 
  • Good knowledge of desktop and laptop hardware and software platforms 
  • MS Windows operating systems and office applications 
  • Basic experience of Active Directory user and group administration, group policies and an understanding of share permissions 
  • Understanding of software monitoring tools 
  • Previous use of knowledge base and project tracking tools such as Confluence and Jira 
  • Strong communication skills, both written and verbal 
  • Self-motivated and conscientious with an eye for detail 
  • Good problem-solving skills 
  • Previous experience working in a Service Desk/Helpdesk environment preferred 

    For further information, please apply online or email a CV and salary expectations ASAP to alisonredfearn@atwoodtate.co.uk 

    Contact:        Alison Redfearn
    Tel:                0203 574 4421 

    Atwood Tate acts as an Employment Agency in relation to permanent and contract vacancies and an Employment Business for interim and temporary recruitment.

Atwood Tate embraces diversity and seeks to promote the benefits of diversity in all of our business activities and to develop a business culture that reflects that belief. We welcome applications from all members of society irrespective of age, disability, sex, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief.